Posts filed under 'All'
Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.
There are three aspects of CRM which can each be implemented in isolation from each other:
- Operational - automation or support of customer processes that include a company’s sales or service representative
- Collaborative - direct communication with customers that does not include a company’s sales or service representative (self service)
- Analytical - analysis of customer data for a broad range of purposes
META Group (acquired by Gartner in April 2005) developed this conceptual architecture in the late 1990s, and dubbed it the CRM Ecosystem.
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October 29th, 2007
ERP (enterprise resource planning) is an industry term for the broad set of activities supported by multi-module application software that helps a manufacturer or other business manage the important parts of its business, including product planning, parts purchasing, maintaining inventories, interacting with suppliers, providing customer service, and tracking orders. ERP can also include application modules for the finance and human resources aspects of a business. Typically, an ERP system uses or is integrated with a relational database system. The deployment of an ERP system can involve considerable business process analysis, employee retraining, and new work procedures
October 29th, 2007
The SIMMS Inventory Management Software Solution has been Providing the finest real-time inventory management and accounting software solutions for businesses since 1996, KCSI furnishes small business, mid-sized companies and large corporations with sophisticated accounting and Inventory software - SIMMS Inventory Software
No matter how big or small your business is, precise inventory control, accurate inventory information must be at your fingertips, any time … all the time, if you want to stay competitive.
Inaccurate inventory counts create lost sales, shipment delays and excuses. Out-of-stock items as well as overstocked inventory items can be devastating to your bottom line and reputation. Purchasing and warehouse managers spend a great deal of time ensuring that stock-outs do not occur. SIMMS Inventory Control features such as expiration date tracking as well as automatic reordering capabilities eliminate the need for unnecessary and costly safety stock. With SIMMS Inventory Software you can set reorder points and generate purchase orders when you reach a certain quantity.
In today???s fierce competitive business world, management needs to aim beyond survival. In the quest for market leadership a superior inventory software solution with advanced features like lot control, Kitting, Serial Number tracking and ERP automation that is dependable, direct and robust is critical.
June 9th, 2007
SAP’s products focus on Enterprise resource planning (ERP), which it helped to pioneer. The company’s main product is SAP ERP. The name of its predecessor, SAP R/3 gives a clue to its functionality: the “R” stands for realtime data processing and the number 3 relates to a 3-tier architecture: database, application server and client (SAPgui). R/2, which ran on a Mainframe architecture, was the first SAP version.
Other major product offerings include Advanced Planner and Optimizer (APO), Business Information Warehouse (BW), Customer Relationship Management (CRM), Supply Chain Management (SCM), Supplier Relationship Management (SRM), Human Resource Management Systems (HRMS), Product Lifecycle Management (PLM), Exchange Infrastructure (XI), Enterprise Portal (EP) and SAP Knowledge Warehouse (KW).
The APO name has been retired and rolled into SCM. The BW name (Business Warehouse) has now been rolled into the SAP NetWeaver BI (Business Intelligence) suite and functions as the reporting module.
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April 30th, 2007
Sentai’s Trax Distribution is a fully integrated accounting and inventory control solution designed to meet the unique challenges faced by today’s Retail and Wholesale Distribution companies. Our ERP solution is seamlessly integrated with complementary modules including Sentai’s powerful e-Commerce (B2C,B2B,B2V), Warehouse Management System, CRM, EDI, Point of Sale, Service Work Order and Bill of Materials modules. Enhancement requests are welcome as we roll all custom into base code every year.
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April 30th, 2007
MainStreet’s BusinessFlow is highly configurable and customizable enterprise commerce software with complete lifecycle inventory management, order management, supply chain management, and customer relationship management.
- Connect: Multi-channel sales and order entry with order management, fulfillment, and your supply chain.
- Connect: Your company’s front office with your company’s back office.
- Connect: BusinessFlow with current systems.
- Connect: Your company with existing and new customers.
BusinessFlow is an enterprise commerce solution and extensible commerce platform with unparalelled flexibility. BusinessFlow may be configured and customized to match your operations, workflows, business rules, integration needs, data capture requirements, merchandising techniques, and multi-channel sales strategy. BusinessFlow is extensible and easily integrates with existing systems. Companies use BusinessFlow to automate and integrate their sales and operations, drive sales, increase their profitability, and vastly improve their customers’ experience.
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April 30th, 2007
M1 by B&G??¢ is an enterprise resource planning (ERP) software designed for jobbing shops, custom and mixed mode manufacturing, with total integration from quoting through to invoicing the customer. Particular attention has been made in M1’s design for the make to order manufacturer. Developed for Microsoft SQL Server and with a Microsoft Outlook, look and feel, M1 runs on Windows ‘95/98/2000/XP or Windows NT 4. This makes the software easy to run and maintain, making it a very cost effective solution for small to medium manufacturing operations.
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April 30th, 2007
? J Motwani, D Mirchandani, M Madan, A Gunasekaran - International Journal of Production Economics, 2002
This research examines what factors facilitate or inhibit the success of ERP projects and what actions can be taken to bring troubled ERP projects under control. It uses a case study methodology grounded in business process change theory to compare a successful ERP implementation with an unsuccessful one. Data was collected by conducting interviews at various levels of the subject organizations and by examining their archived records when available. The study proposes that a cautious, evolutionary, bureaucratic implementation process backed with careful change management, network relationships, and cultural readiness can lead to a successful ERP project implementation as opposed to a revolutionary project scope mandated autocratically by top management without organizational readiness and proper change management. Some actions are also recommended that can help bring troubled ERP projects under control. r 2002 Elsevier Science B.V. All rights reserved.
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April 22nd, 2007
Michael Rosemann
The management of Enterprise Resource Planning (ERP) Software includes two main tasks:the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding a new fifth project perspective increases the completeness and the quality of ERP implementation reports. At least it raises the awareness for relevant factors. Controlling the ERP usage can be based on a ???classical??? BSC (top down) and utilize the aggregation of ERP monitoring data (bottom up).
full article
February 24th, 2007
Michael Rosemann
The management of Enterprise Resource Planning (ERP) Software includes two main tasks:the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding a new fifth project perspective increases the completeness and the quality of ERP implementation reports. At least it raises the awareness for relevant factors. Controlling the ERP usage can be based on a ???classical??? BSC (top down) and utilize the aggregation of ERP monitoring data (bottom up).
full article
February 24th, 2007
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