Archive for February, 2007
Michael Rosemann
The management of Enterprise Resource Planning (ERP) Software includes two main tasks:the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding a new fifth project perspective increases the completeness and the quality of ERP implementation reports. At least it raises the awareness for relevant factors. Controlling the ERP usage can be based on a ???classical??? BSC (top down) and utilize the aggregation of ERP monitoring data (bottom up).
full article
February 24th, 2007
Michael Rosemann
The management of Enterprise Resource Planning (ERP) Software includes two main tasks:the implementation and the use of this comprehensive software. The Balanced Scorecard, a framework originally developed in order to structure the performance measurement of an enterprise or a department, can be used for the evaluation of these tasks. Adapting the approach of the Balanced Scorecard and adding a new fifth project perspective increases the completeness and the quality of ERP implementation reports. At least it raises the awareness for relevant factors. Controlling the ERP usage can be based on a ???classical??? BSC (top down) and utilize the aggregation of ERP monitoring data (bottom up).
full article
February 24th, 2007
Themistocleous, M.? ? Irani, Z.? ? O’Keefe, R.M.? ? Paul, R.
Inf. Syst. Evaluation Group, Brunel Univ., Uxbridge, UK;
Enterprise Resource Planning (ERP) systems were introduced into companies to solve various organisational problems, and to provide an integrated infrastructure. Although ERP packages offer advantages to enterprises, they have not achieved many of their anticipated benefits. Autonomous and heterogeneous applications co-exist in companies with ERP systems and integration problem having not been addressed. This paper seeks to make contribution to this area by studying and analysing ERP problems through an Internet based survey. Responses are analysed in detail and a new approach to integration problem; the enterprise application integration (EAI) is examined. EAI is a new class of integration software that leads to the development of strategic business solutions by securely incorporating functionality from disparate applications. EAI could be the solution to ERP’s integration problems.
full article
February 24th, 2007
Parr, A.N.? ? Shanks, G.
Enterprise resource planning (ERP) systems are enterprise wide systems which, because of their integration, automate all of a company’s business processes. They have rapidly become the de facto industry standard for replacement of legacy systems. Because there is evidence that the overwhelming majority of ERP implementations exceed their budget and their time allocations, researchers have begun to analyse ERP implementation in case studies in order to provide an implementation framework which maximises efficiencies. We argue that the concept of an ERP implementation is not a generic concept, and we present a taxonomy of ERP implementation categories. The evidence for the taxonomy is drawn from previous studies and from a series of structured interviews with practitioners who are expert in ERP implementation. We further argue that understanding the differences between these categories is crucial if researchers are to do case study research of ERP implementation; otherwise, comparisons are being made between ERP implementation projects which are essentially incommensurate. Conclusions based on incommensurate cases are inherently invalid. The taxonomy of implementation categories is also presented as a tool for implementation managers to delineate the scope of an ERP implementation project prior to in depth specification of the project processes.
full article
February 24th, 2007
Five years ago, Matthew Grant, general manager of Sailrite Enterprises Inc., a family-run manufacturer of sailing equipment and fabric, wasn’t thinking about buying enterprise resource planning (ERP) software. But when the e-commerce side of the Churubusco, Ind.-based business began to pick up, and Sailrite’s collection of software packages for accounting, retail and mail-order couldn’t keep up with the orders, Grant realized he needed to take a different technology tack.
What he needed, in fact, was ERP.
full article
February 20th, 2007
Presents briefly ERP as a software solution integrating various functional spheres in an organization. Highlights its? ole in building a customer process, ERP technologies, available systems, viz. database systems, communication protocols and user interface framework. Details organizational preparedness for embarking and evaluating the investment on ERP. Discusses its application, selection criteria for small and medium organizations and a case study in Indian context. Concludes that ERP is the tool for an integrated information system to stay competitive and customer-oriented for all organizations.
full article? include: Introduction, Building a customer process through ERP, ERP technologies, Organizational preparedness for embarking on ERP, Evaluating investment on ERP, ERP for small and medium organizations, Case study and? Conclusion
February 20th, 2007
There is an increasing need to implement a total business solution which supports major functionalities of a business. Enterprise resource planning (ERP) software is designed to meet this need, and has been widely adopted by organizations in developed countries. Meanwhile, ERP is beginning to appear in many organizations of developing countries. Little research has been conducted to compare the implementation practices of ERP in developed vs developing countries. Our research shows that ERP technology faces additional challenges in developing countries related to economic, cultural, and basic infrastructure issues. This article identifies a range of issues concerning ERP implementation by making a comparison of advanced and developing countries.
full article
February 20th, 2007
Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information.There are three aspects of CRM which can each be implemented in isolation from one another:
- Operational CRM: automation or support of customer processes that include a company???s sales or service representative
- Collaborative CRM: direct communication with customers that does not include a company???s sales or service representative (???self service??)
- Analytical CRM: analysis of customer data for a broad range of purposes
The technology requirements of a CRM strategy are very complex and far reaching. The basic building blocks include
- A database to store customer information. This can be a CRM specific database or an enterprise data warehouse. There are many vendors in this space including IBM, ORACLE, Teradata etc.
- Operational CRM requires customer agent support software such as Siebel Systems etc.
- Collaborative CRM requires customer interaction systems, eg an interactive website, automated phone systems etc.
- Analytical CRM requires statistical analysis software such as Excel, SAS etc., as well as software that manages any specific marketing campaigns such as Teradata Relationship Optimizer, Unica, etc.
Each of these can be implemented in a very basic manner or in a high end complex installation.
read more - wikipedia
February 2nd, 2007
Material Requirements Planning (MRP) is a software based production planning and inventory control system used to manage manufacturing processes. Although it is not common nowadays, it is possible to conduct MRP by hand as well. An MRP system is intended to simultaneously meet 3 objectives:
- Ensure materials and products are available for production and delivery to customers.
- Maintain the lowest possible level of inventory.
- Plan manufacturing activities, delivery schedules and purchasing activities.
The major problem with MRP systems is the integrity of the data. If there are errors in the inventory data, the bill of material data or the master production schedule then the output will also be incorrect. Most vendors of this type of system recommend at least 98% data integrity for the system to give useful results.
read more - wikipedia
February 2nd, 2007
